Frequently asked questions

We-translate is an international multilingual translation service. The service has a simple and convenient structure that allows people of different nationalities to communicate and understand each other. All the translations are done by the highly qualified staff. The anonymity of the service is achieved through the special system according to which our translators work with the texts of messages only not knowing the sender and the recipient of the message.

Choose from the source and target languages available in the order form. The pricing page lists published language pairs and rates. If the pair you need is missing, contact us before ordering.

The price depends on the language pair and text length. Current per-word rates are on the pricing page. The order form calculates the amount before confirmation; the minimum order charge is 1.00 €.

The usual estimate for short messages is 2–3 hours, but the actual time depends on text length, complexity and current workload. This is not a guaranteed deadline for every document. For a fixed deadline, contact us before ordering.

Sign in and open the order form. Paste your text or import a document, choose the translation type and languages, check the text and calculated price, then confirm the order.

The document form supports PDF, DOCX, XLSX, PPTX, ODT, ODS, ODP, RTF, TXT and CSV containing text. Check the extracted text before confirming. Convert older DOC, XLS or PPT files to a supported format first.

The current form imports documents with readable text; it does not recognise text in photographs or scans. Use OCR beforehand, check the recognised text against the original, then paste it or upload a supported text document.

You can add up to 5 files, no more than 10 MB each and 25 MB in total. The text limit is 200,000 characters per order. Split larger materials into separate orders.

Document import extracts text for translation. The original page layout, styles and positioning of illustrations are not preserved. Review tables, headings and captions in the extracted text; discuss special formatting requirements before ordering.

The document form reads files in your browser and submits the text you review. Remove unnecessary personal information and do not include access passwords. Read the privacy policy; discuss special confidentiality requirements before sending sensitive material.

Choose General for everyday texts, Business for business communication, Literary for creative writing and Legal for legal subject matter. The choice should reflect the content. If you are unsure or need specialist terminology, contact us.

The confirmed order amount is deducted from your account balance. If there are insufficient funds, add funds first, then return to the form and review the price again before confirming.

Your available options are shown on the add funds page. They can depend on the account and region. Review the payment total and any displayed tax before proceeding; follow the selected provider’s instructions.

Open your dashboard and find the order in Transactions. The status shows its current stage; use Details to view the available order information and translation result.

The Transactions table in your dashboard includes a receipt download control alongside the operation details. Receipts are provided for supported balance top-ups and translation payments. Check that you select the correct operation.

Contact us with the order number, the source passage and the specific correction or explanation you need. Put related comments in one message. This helps identify the issue; do not create a duplicate paid order merely to report an error.

Check these details before confirming. If the order has already been placed, contact us promptly with its number and the requested change. Do not assume that the submitted text, language pair or cost will update automatically.

Read the Cancellation and Refund policy and contact us with the order or payment number and your reason. Cancellation and refund eligibility depend on the published terms and the circumstances of the operation.

Yes, discuss important terminology, product names and reference materials with support before ordering. Clearly identify the required wording and the source version so that the materials can be associated with the right project.

If an authority requires certification, notarisation or a specific document format, check availability with us before ordering. Selecting the Legal translation type does not itself confirm that those additional services are included.